Quality Patient Care
17 September 2018
It is understandable how Mayo Clinic is a respectable name in the healthcare field. They have been the front leader in the healthcare field for decades. They managed to lower cost s while improving patient care at the same time. Some of the actions leading them to the amazing results today are : information and knowledge management, leadership and strategic planning, and empowering culture. They use the information they gathered and inform their staff on how to make the healthcare process better. They train their leadership and staff in Six Sigma and Quality Academy to improve patient care, patient safety, and eliminate waste. They also empower their staff to speak up if they notice of any wrongdoing. Other health care systems learn from Mayo Clinic to improve overall health care in the U.S.
Quality Patient Care
The Mayo Clinic operates in three U.S. metropolitan areas, Rochester, MN, Jacksonville, FL, and Scottsdale/Phoenix, AZ. The Mayo Clinic also has a health system of over 70 hospitals and several colleges of medicine. Overall, The Mayo Clinic employs more than 56,000 people (Buckman and Buckman, 2012). The Mayo Clinic has been an innovative leader in the healthcare field since 1880 when it was founded. They set the standard in health care to eliminate waste and improve patient safety while providing quality patient care. Its five to one return on investment (ROI) has proven that quality health care does not need to be expansive. It is due to their standard operating procedures, waste management, and their culture that makes their ROI higher than other health care systems. The Mayo Clinic also has always chosen their executives from their practicing physicians, because they can lead and understand the Mayo Clinic’s goals and missions. When the Institute of Medicine (IOM) report came out, the Mayo Clinic realized that they needed to do better on patient safety, as most medical errors are preventable if there are standards of practice.
The Mayo Clinic’s mission is to inspire hope and contribute to health and well-being by providing the best care to every patient through integrated clinical practice, education and research ( www.mayoclinic.org, 2018). The Mayo Clinic achieved its mission by adopting information and knowledge management, changes its culture, and leadership and strategic planning.
Information and Knowledge Management
The Mayo Clinic’s physicians are responsible for providing care or service and assist in quality improvement (Buckman and Buckman, 2012). Training is also an important part of knowledge management. With the implementation of Electronic Health Records (EHR), anyone who uses the EHR needs to learn how the system operates. If they don’t, the Mayo Clinic will not be able to gather accurate data to improve its patient care and patient safety. The main purpose of EHR is to provide patient and physician access to the medical records. It will help physicians understand their patient better and possibly use different treatment if past treatment didn’t help. Other purposes of EHR are for education, public health and homeland security, and regulation. The HITECH Act established quality reporting as a core dimension of the EHR incentive program. the knowledge management system used to be a tool to collect financial and clinical data, but it had been developed into an information bank that indexed as a decision support system (Buckman and Buckman, 2012). It also creates transparency on the system and reporting. Data collection might be expensive, but it is worth it if it improves patients outcome; it will help reduce complication rates, readmission rates, and deaths from process improvement. It is important for health care leaders to understand and use the information available to assess what needs to be done to improve health care or prevent a disease from spreading.
Leadership and Strategic Planning
The Mayo Clinic created Quality Academy to train their employees on quality health care. The purpose of Quality Academy is to prepare staff to reduce harm, reduce defects, reduce costs, and create value by using proven methods (Buckman and Buckman, 2012). It also helps transform leadership and culture. They also created the Mayo Fellowship Program. Participants will receive different pins in accordance with their Six Sigma education. The Mayo Fellowship Program is a major step in aligning culture with strategy. Creating alignment in organizations is a critical leadership function. The Mayo Clinic also created training facilities, so physicians can practice in a controlled environment versus practicing on actual patients. This has dramatically lowered the Mayo Clinic’s medical error rate. It is important for everybody from the organization to know its goals and missions.
The Mayo Clinic’s value statements are respect, integrity, compassion, healing, teamwork, innovation, excellence, and stewardship (www.mayoclinic.org, 2018). By following these values, the Mayo Clinic created a patient-centered culture. The “Fair and Just Culture” was established to encourage staff and physicians to speak up if they see something wrong. This empowers their team to promote the patient care and patient safety. The Mayo Clinic also promotes standardization culture by creating flowcharts to eliminate waste and prevent harm. Another problem can be verbal abuse by physicians and nonphysicians. Frontline caregivers reported that physicians and nonphysicians sometimes refuse to answer questions or return phone calls in condescending or demeaning manners (Chassin, 2013). Organization culture is important because, if everybody has their own way to doing things and doesn’t believe in the organization goals, it will increase medical errors, waste, and affect the harmony of the organization.
The Mayo Clinic’s innovative ideas on leadership, patient care, and patient safety have set them apart from other healthcare systems. The Mayo Clinic cultivates a culture that empowers their employees to seek improvement and trains them to prepare for the future. With leadership and team training, the Mayo Clinic is heading toward the perfect score for patient safety and patient care.
About Us – Mayo Clinic Value Statements. (n.d.). Retrieved from https://www.mayoclinic.org/about-mayo-clinic/mission-values
Buckman, J., ; Buckman, M. B. (2012). Improving on excellence: Mayo clinic and the path to quality. Quality Progress, 45(7), 34-41. Retrieved from https://nuls.idm.oclc.org/login?url=https://search-proquest-com.nuls.idm.oclc.org/docview/1076411978?accountid=25320
Chassin, M. R. (2013). VIEWPOINT: Improving the quality of health care: What’s taking so long? Health Affairs, 32(10), 1761-5. Retrieved from https://nuls.idm.oclc.org/login?url=https://search-proquest-com.nuls.idm.oclc.org/docview/1443711657?accountid=25320